Shipping Policy

 

Terms and conditions that constitute our Shipping Policy

Worldwide standard shipping generally takes up to 1-2 weeks, but varies from country to country. For some international destination the order MAY take more than 4-6 weeks to reach the final target, but it all depends on customs clearance and infrastructure of the recipient country.

Shipment Processing Time

The general order processing time takes between 1-2 days. On weekends and public holidays orders cannot be processed, shipped or delivered.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Delays

Delivery delays can occasionally occur, when there is no one to receive the order at the domicile at the time. Please consider holidays can also lead to delays. Incorrectly provided shipping information can give us and the carrier hard time. Please make sure you give us your exact address details.

Shipping Confirmation & Order Tracking

Once you completed your purchase, you will get an immediate confirmation. Within 24 hours you will receive a separate confirmation that your order has shipped including the tracking number. This information will be provided in a separate email.

Customs, Duties and Taxes

Nobody enjoys taxes & customs, but they are an important obligation that nobody can avoid. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
 
Once the parcel reaches its destination country, import duties or customs can be charged. The recipient of the order is responsible for all such charges.
 
If for some reason the order is sent back to us and it is damaged, for the following reasons refunds cannot be applied:
–              The items were returned because the customer refuses to pay import duties or customs.
–              Customer provided us with wrong address details and order is sent back.

Damage

For damages and lost items that occurred during shipping of your product, we cannot be held liable. If you received your order in damaged condition, please contact the shipment carrier to file a claim.
If all else fails, please get in touch with our assistance team directly at help@lemuro.co

Problems with the tracking information?

We are happy to help you with any issues, but the information provided through the tracking number is the same for us. Therefore we recommend you to get in touch and resolve the issues with the carrier directly. If everything goes wrong, then please come and get in touch with our assistance at help@lemuro.co

To what part of the world do we ship?

Australia, Austria, Argentina, Barbados, Brazil, Belgium, Bulgaria, Canada, Cayman Is, Colombia, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Ecuador, Faroe Islands, Finland, Fiji, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, India, Ireland, Israel, Italy, Japan, Lebanon, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Maldives, Mexico, Monaco, New Zealand, Netherlands, Norway, Panama, Paraguay, Peru, Philippines, Portugal, Poland, Qatar, Romania, Russia, Singapore, Slovakia, South Korea, Slovenia, Spain, Sweden, Switzerland, Thailand, UAE, UK, USA, Uruguay.

If you can´t find your country on the list above, please get in touch with us, and we will find a way to get Lemuro into your country

Shipping Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Region Standard Shipping Express Shipping
United States (US) US Standard (Est. 1-2 Wks) US Express (DHL: 3-5 Business Days) 
United Kingdom (UK) GB Standard (Est. 1-2 Wks) GB Express (DHL: 3-5 Business Days) 
Germany DE Standard (Est. 1-2 Wks) DE Express (DHL: 3-5 Business Days) 
Singapore SG Standard (Est. 1-2 Wks) SG Express (DHL: 3-5 Business Days) 
Australia AU Standard (Est. 1-2 Wks) AU Express (DHL: 3-5 Business Days) 
Austria AT Standard (Est. 1-3 Wks) AT Express (DHL: 3-5 Business Days) 
Japan JP Standard (Est. 1-3 Wks) JP Express (DHL: 3-5 Business Days) 
South Korea KR Standard (Est. 1-3 Wks) KR Express (DHL: 3-5 Business Days) 
Switzerland CH Standard (Est. 1-2 Wks) CH Express (DHL: 3-5 Business Days) 
France FR Standard (Est. 1-2 Wks) FR Express (DHL: 3-5 Business Days) 
Hong Kong HK Standard (Est. 1 Wk)  
Taiwan TW Standard (Est. 1-2 Wks)  
Belgium BE Standard (Est. 1-2 Wks) BE Express (DHL: 3-5 Business Days) 
Canada CA Standard (Est. 1-2 Wks) CA Express (DHL: 3-5 Business Days) 
Indonesia IN Standard (Est. 1-2 Wks) IN Express (DHL: 3-5 Business Days) 
Israel IL Standard (1-3 Wks)  
Brazil BR Standard (2-3 Wks)  
New Zealand NZ Standard (1-2 Wks) NZ Express (DHL: 3-5 Business Days) 
Netherlands NL Standard (1-2 Wks) NL Express (DHL: 3-5 Business Days) 
Philippines PH Standard (Est. 1-2 Wks) PH Express (DHL: 3-5 Business Days) 
Italy IT Standard (Est. 1-2 Wks) IT Express (DHL: 3-5 Business Days) 
Ireland ID Standard (Est. 1-3 Wks) ID Express (DHL: 3-5 Business Days) 
Poland PL Standard (Est. 1-3 Wks) PL Express (DHL: 3-5 Business Days) 
Mexico MX Standard (Est. 1-3 Wks) MX Express (DHL: 3-5 Business Days) 
India IN Standard (Est. 1-3 Wks)  
Cyprus CY Standard (Est. 1-3 Wks)  
Denmark DK Standard (Est. 1-3 Wks) DK Express (DHL: 3-5 Business Days) 
Estonia EE Standard (Est. 1-3 Wks)  
Finland FI Standard (Est. 1-3 Wks)  
Greece GR Standard (Est. 1-3 Wks) GR Express (DHL: 3-5 Business Days) 
Luxembourg LU Standard (Est. 1-2 Wks) LU Express (DHL: 3-5 Business Days) 
Malaysia MY Standard (Est. 1-2 Wks)  
Hungary HU Standard (Est. 1-3 Wks) HU Express (DHL: 3-5 Business Days) 
Norway NO Standard (Est. 1-3 Wks) NO Express (DHL: 3-5 Business Days) 
Portugal PT Standard (Est. 1-3 Wks) PT Express (DHL: 3-5 Business Days) 
Spain ES Standard (Est. 1-2 Wks) ES Express (DHL: 3-5 Business Days) 
Sweden SE Standard (Est. 1-3 Wks) SE Express (DHL: 3-5 Business Days) 
Thailand TH Standard (Est. 1-2 Wks) TH Express (DHL: 3-5 Business Days) 
Ukraine UA Standard (Est. 1-3 Wks)  
United Arab Emirates AE Standard (Est. 1-3 Wks) AE Express (DHL: 3-5 Business Days) 
Macau MC Standard (Est. 1-2 Wks)  
China CN Standard (Est. 1-2 Wks)  
Rest of the World Standard World (Est. 1-3 Weeks)  

 

When will my order arrive?

Shipment processing time:
The general order processing time takes between 1-2 days. On weekends and public holidays orders cannot be processed, shipped or delivered. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Confirmation & Order Tracking:
Immediately after you placed your order you will receive a confirmation email. Once we had dispatched your order you will receive another email with the tracking information.

Delays:
Delivery delays can occasionally occur, when there is no one to receive the order at the domicile at the time. Please consider holidays can also lead to delays. Incorrectly provided shipping information can give us and the carrier a hard time. Please make sure you give us your exact address details.

Please check our shipping policy for more details. 

What to do if something is wrong during shipping?

We will always try to help you as well as we can, but the information that the courier provides us is the same for everyone. Therefore, we advise to get in touch with the courier first, and try to resolve the issue with them.

Please understand that we cannot be held responsible for any loss and damage that occurred during transportation.

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